Privacy Policy

1. About This Policy

TRIPSOVERTRIP (TOT) International Travel ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.tripsovertrip.com.

By using our website, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

• Contact form submissions (name, email, message)
• Newsletter subscription (email address only)
• Grievance submissions (name, email, query details)

2.2 Automatically Collected Information

• Browser type and version
• Operating system
• IP address (anonymised)
• Pages visited and time spent
• Referring website
• Cookie data (see Section 5)

2.3 What We Do NOT Collect

• Payment or financial information
• Passport or visa details
• Booking confirmations or reservations
• Sensitive personal information (religion, health, biometrics)

3. How We Use Your Information

• To respond to your queries and grievances
• To send travel deal newsletters (only if you subscribed)
• To improve our website and user experience
• To analyse traffic patterns and optimise content
• To comply with legal obligations

4. Data Sharing and Disclosure

We do NOT sell your personal data. We may share information with:

• Service Providers: Hosting, email, analytics providers who help operate our website. All bound by confidentiality agreements.
• Legal Compliance: When required by law, court order, or government authority.
• Business Transfers: In case of merger or acquisition, with prior notice to users.

5. Cookies Policy

We use cookies to enhance your browsing experience. Types of cookies we use:

• Essential Cookies: Required for the website to function. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use the site (anonymised).
• Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences via our cookie banner or your browser settings. Refusing cookies may affect some website functionality.

6. Data Security

We implement HTTPS encryption, secure hosting, and regular security audits. However, no internet transmission is 100% secure. We cannot guarantee absolute security but take all reasonable measures to protect your data.

7. Data Retention

• Contact form data: 12 months
• Newsletter subscriptions: Until you unsubscribe
• Analytics data: 26 months (anonymised)
• Grievance records: 3 years (legal requirement)

8. Your Rights

Under applicable Indian privacy laws and global best practices, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (right to be forgotten)
• Unsubscribe from marketing communications at any time
• Lodge a complaint with the relevant authority

To exercise any of these rights, email us at: privacy@tripsovertrip.com

9. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance.

11. Contact

For privacy-related queries: privacy@tripsovertrip.com

For grievances: grievance@tripsovertrip.com

Response within 72 business hours.